Frequently Asked Questions
Everything you need to know about outfitting your kitchen.
What are your standard shipping times for commercial equipment?
Most in-stock items ship within 1-2 business days. Large commercial equipment and freight orders typically arrive within 5-7 business days depending on your location.
Do you offer lift-gate delivery for heavy appliances?
Yes, lift-gate delivery is available for an additional fee. We highly recommend this service for residential deliveries or businesses without a loading dock to ensure safe unloading.
What is your return policy for kitchen smallwares?
Unused items in their original packaging can be returned within 30 days of purchase. Please note that some specialized commercial equipment may be subject to a restocking fee.
Can I purchase items for home use, or do you only sell to businesses?
While we specialize in commercial-grade supplies, we welcome home chefs and residential customers to shop our entire catalog for professional-quality results at home.
Do you provide installation services for large ovens or walk-in coolers?
We do not provide direct installation, but we can provide technical specifications and recommend certified local technicians to ensure your equipment is installed to code.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer financing options for larger equipment purchases through our third-party lending partners.