Returns & Exchanges

At Jean's Restaurant Supply, we want you to be completely satisfied with your purchase. If a product does not meet your professional kitchen needs, you may return unused items in their original packaging within 30 days of delivery.

Return Process

• 1.
  Request Authorization

  Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number before shipping any items back to our warehouse.

• 2.
  Prepare the Package

  Securely pack the unused items in their original manufacturer packaging, ensuring all manuals, accessories, and protective inserts are included.

• 3.
  Label and Ship

  Clearly write the RMA number on the outside of the shipping carton and send the package via a trackable carrier to our designated returns center.

• 4.
  Inspection and Refund

  Once our technicians inspect the equipment for quality assurance, we will issue a refund to your original payment method, minus applicable restocking fees.